Return Policy

At Gray's Jewelers Bespoke we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit up to 10 days after purchase.
Please read below for exceptions. 

Returning Your Purchase

You can return the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Please send all returns to: 

Gray's Inc. 
429a North Country Rd
Saint James, NY 11780
631-250-9489

Return Conditions

Items that are worn, scratched, customized, and/ or altered, on sale items are final sale.
All Fashion Jewelry is final sale.
A 3% Fee will be charged on credit card purchases that are returned over $2000.
Shipping charges are nonrefundable.
Fine Jewelry Returns are refundable after 10 days from receipt.With the above exceptions. 

If you have questions , please don't hesitate to contact us at:

Gray's Jewelers Bespoke
429a North Country Rd
Saint James, NY 11780
631-250-9489
info@graysjewels.com

Gray's Jewelers Bespoke wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.